Trusted Advisor Transformation© Online Course

15 minutes a day for 7 days
View on any computer or mobile device

Communication secrets that position you as a Trusted Advisor

View Sample Videos for each of the 7 Days below

Setting Expectations

Establishing Trust in the first few moments.

Communicating Credibly on the Phone

Enhancing impact & reducing phone frustrations.

Listening Louder

Instilling confidence through proactive listening.

Advising Artfully

Providing input and direction that’s viewed as value-added.

Avoiding Round One

Communicating with tact to prevent negative reactions.

Converting Conflicts into Cooperation

Regaining trust when things go wrong.

Cultivating a Positive Attitude

Bringing more joy and motivation to your day.


Condensed video format means faster learning

The Trusted Advisor Transformation© course was developed for busy professionals.

The whole course is 15 minutes a day for 7 days, which means you can view an entire module over a coffee break. It’s all done with online videos you can view anytime, anywhere on your desktop or mobile device. All you do is watch the videos and apply the concepts.

You are encouraged to review the modules as often as you like for up to a year. Note however, that this material is copyright protected. Sharing your login information is not permitted. Contact us directly for corporate/group license pricing.

“I got more substance with these short videos than I used to receive attending three-day workshops!”
Fabian Delwo, Office Manager, EBT Chartered Professional Accountants

Learn from the Expert

You’ll soon discover why hundreds of organizations have turned to Jeff Mowatt to help transform their customer service culture. Jeff didn’t just read the book; he wrote it. He’s the author of the bestselling books, Becoming a Service Icon in 90 minutes a Month and Influence with Ease. His syndicated column has been featured in over 200 business and online publications.  In this Trusted Advisor Transformation©, Jeff challenges convention wisdom about customer service. He reveals real-world tips that get immediate results for reducing conflicts, strengthening customer & co-worker relationships, and enhancing your personal and corporate brand.



This fee covers training for all employees at a single location. Participants are not permitted to share access codes outside of your location. Contact us for group pricing for multiple locations.

100% 30-Day Money-Back Guarantee

Within 18 months of introducing Jeff Mowatt’s program… public complaints have decreased by 75%.

Murray Gottselig, Manager Corp Customer Services, SGI (Saskatchewan Government Insurance)

Murray Gottselig

On a normal shift I would regularly have at least 3 people freak-out and start complaining. Since using Jeff’s techniques over 4 weeks ago, I have not even had one patron become cross!!! These simple life-changing skills not only make the customers feel better, but also the employees! I don’t leave work angry because of the rude customers… Awesome!

Marla Shumilak, Aquatic Centre Supervisor/Instructor, City of North Battleford

Marla Shumilak

We implemented Jeff Mowatt’s strategies and are proud to announce that out of hundreds of area businesses, we were recently voted by the local newspaper as #1 GOLD WINNERS for Customer Service.

Judy Edwards, Business manager, Carstairs & Didsbury Pharmasave

Judy Edwards